We've only come across this issue one time, but we thought we'd post a response in case anyone else had the same problem. In the unlikely event that you are having this issue while running IE9 (32-bit or 64-bit) and Windows 7 64-bit, try this:  Click on the gear icon at the top of the Internet Explorer window, select "Internet options".  Go to the "Security" tab and uncheck "Enable Protected Mode (requires restarting Internet Explorer)".

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